ELLIOT TUTHILL 8 POINT GUARANTEE

We guarantee the following:

  • Waiting - You will not be kept waiting past the appointed time for any meeting that you have with us because we know your time is valuable too.

  • Costs & Expenses - You will receive up front, precise, written details of all your likely fees and expenses.

  • No minimum - All procedures that should be carried out are in fact carried out. We don't cut corners which could result in financial problems for you after your matter is completed.

  • Communication - We don't treat you as just a file number. You will be fully aware of the progress of your transaction without having to constantly chase us for information.

  • Instructions - You have a choice of giving instructions by phone, in person or by completing our instruction sheet in the convenience of your own home and in your own time.

  • Your address – Our clients come from many different suburbs so we can help you wherever you are. Today's communication facilities allow us to contact you promptly and personally regardless of where you live or work.

  • Meetings - When you meet with us you will not be constantly interrupted by other phone calls.

  • Phone calls - If we can't take your call when you phone you won't have to wait “a day and a half” before we ring you back. We will return your call as soon as we are free but in any event no later than two business hours after you phone. You also won't be “given the third degree” by our receptionist. You'll be put straight through to the person you want to speak to.

Signed by the Guarantor


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